ABOUT
"Kmora Simbeatik is a customer experience consultancy firm focused on helping companies evoke exceptional experiences. Research has shown that the cost of acquiring a new customer is five times greater than the cost of retaining a current customer. Despite this, 44 percent of companies put their resources primarily into customer acquisition, while only 18 percent put more energy into retention.
We at Kmora Simbeatik can help your organization do a better job of retaining its customers by improving your service policies and actions. Customer satisfaction is of huge importance, and can have a major effect on organizations’ income. A happy customer is more likely to remain loyal, order more in future and recommend the company to other people.
By helping to retain more customers, increase customer satisfaction and reduce time spent resolving complaints, our customer service improvement programme can pay for itself in a very short time.
Our aim is to help your company achieve an exceptional customer experience. We bring integrity, flexibility, innovation, learning, action and great service to every project. We’re committed to providing customized solutions that increase productivity and deliver sustainable results."
WHY – We believe that exceptional experiences is a necessity.
HOW – The way we achieve exceptional experiences is by understanding your customer’s journey and surpassing expectations.
WHAT – Our customer insight assist companies to eliminate the customer service gap.
Keziah Hicks
Customer Experience Consultant
“I am the Customer Experience Consultant at Kmora Simbeatik.
I have over ten years of experience in the customer service industry, an AAS in Tourism Management, Diplomas in Customer Service & Service Management, Certificates in Quality Management, Designing a Service, CRM and in Entrepreneurial Development: Passion to Profit. I not only understand the important role customer service plays in the overall profit of an organization but my passion resides in helping companies achieve exceptional experiences for their customers. I’m best at helping companies understand their customers’ journeys and identifying customer service gaps, having spent years doing research on the levels of interest in customer service in our twin islands.
We at Kmora Simbeatik are always on the lookout for businesses in the service industry who are interested in being not just customer focused but increasing customer loyalty and retention rates for their business. Some of the specialty tools we utilize when helping various organizations are customer journey mapping, service blueprints and mystery shopping, just to name a few. When I’m not helping businesses improve their customer experience, you can find me on my couch watching Doctor Who or every Disney Princess movie ever made with my daughter.
Want to work together? I’d love to hear from you.”
Ayannah Hicks
H.R. Consultant
I am a Human Resource and Administrative Professional with over fifteen (15) years of experience. Throughout my career, I have demonstrated the ability to work successfully in dynamic environments - designing, leading and executing strategies which resulted in impressive value creation. I have worked in both the public and private sectors. I am intrinsically innovative and creative, a keenly intuitive facilitator, and I possess excellent client relationship management skills. Over the years, I have served government and private sector organizations in the areas of: Training and Development, Change Management and Managing Strategy. My interventions have led to reduced turnover and demonstrably increased employee engagement.
I am the holder of a BA (Hons) in Human Resource Management from the University of Greenwich. I appreciate that building customer relationships is fundamental to the continued growth and strengthening our competitive edge, and I am prepared to lead the charge in ensuring your organization's ability to optimize it opportunities.